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Frequently asked questions
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  • Can I buy additional poles after the fact?

    Yes, but due to excessive shipping charges that must be added, we strongly suggest you consider the purchase of additional poles when you order your system. They are inexpensive and it's not a bad idea to have on hand "just in case."

  • What is the difference between the systems.

    The main difference is the number of poles. The HP system has 4 poles. The PS systems have 6.  The more expensive systems have BOTH a saw head AND a pruner/lopper head. Minor assembly required.

  • As with any product of this nature that extends to that length, is there going to be an issue with bending or twisting when extended out beyond 20-25 feet?

    No, because our poles have a consistent diameter that locksnaps into place, they do not bend, twist, loosen, collapse or flex while cutting.

  • Can I cut through a branch that might be up to 4-5 in diameter?

    Yes, the blade is 16" with 13 in + tooth cut with a hooked tip to help keep it in the cut. I have clients trim 6-7" diameter branches after gaining experience with the pole saw. Our pruner lopper can cut 1-3/4in branches, largest cut in the industry.

  • Can you give me any other information that would convince me that your saw is the best for the money, as I would like to order one in the next day or so.

    Absolutely!

    1) Should a telescopic model gets bent, you will probably end up having to throw it and your investment away. With our system, should one pole get damaged, it is easily replaced and you're back in business, and you can continue on trimming with the other poles while awaiting delivery of the new pole.

    2) The aluminum poles have a lifetime warranty against splitting, buckling. cracking or a split in the tube. Send us a pic of the defect and we will ship one free.

    3) Our saw head is universal that can accept most blades, including the brand name blade provided with the system. We do not hold you hostage to have to do business with us. Most competitors pole saws have you "tied in" to their exclusive blades.

    4) To enhance user safety, along with the safety links we send you, we strongly suggest the purchase of an ergonomic handle accessory. We are the only company that I know that sells anything close to the quality of ours. This handle assists the user in "pulling back" the unit at the completion of a cut. Regardless of manufacturer, at 30', gravity does its job. With your hand having a solid grip and by using your triceps to pull or hold a position, you reduce back strain, finger, forearm and wrist strain, and in addition, you maintain a more upright position during the task.

    5) The ergonomic handle is strongly advised for the PSS models as the diameter of the pole may be to large to handle properly. With the handle accessory, you greatly increase your control and reduce strain.

    6) Our systems are expandable, and we are introducing new quality accessory products, such as the handle accessory just released.

    7) The delivered cost per foot makes our systems the best VALUE on the market! We invite you to do the math with shipping charges included in your equation.

    8) The saw head adapter (provided) doubles as a hand saw!

  • I purchased your equipment but I did not receive a receipt?

    You will receive email receipt within one minute of completion of sale. Should you not receive a receipt, please check the email address you entered. If a typo is discovered, please email us the correct email address. You will also receive an email notice with notification of shipment. Your Instructions, Tips & Tricks are attached to this email. Please provide a valid email address and white-list us. We can also forward a copy, just ask.

  • What is the return policy?

    Terms of Sale & Return Policy

    1) Upon receipt of your system, you have five (5) days from the date of receipt to examine the systems quality. Assemble the system and check for ease of use.  If dissatisfied for any reason with the quality & within this time frame, American Tree Service Supply will credit you for the item less our freight charges which  will be deducted from the purchased price.

    Client/Customer is responsible for return shipment charges. Merchandise must be re-shipped in original packaging, UNUSED, and verified shipped by the 5th day grace period, no exceptions. Any part of the system that has been USED can only be returned or exchanged if DEFECTIVE.
    2) We will credit your account (within 7 days) after receipt of goods and passing inspection. You will receive notice that the transaction occured. We are not responsible for CREDITS TO YOUR ACCOUNT. THIS MAY TAKE UP TO TWO BILLING CYCLES TO APPEAR.
    3) You must contact us prior to reshipment or you forfeit this refund clause.
    4) All sales are final once the product has been used.

Still have questions?

Feel free to give us a call or send us an email.