American Tree Service Supply
Return Policy-Shipping
Shipping Information:
We ship via UPS Ground and USPS which normally takes 3-7 days to anywhere in the continental U.S.
1) All shipments are FOB Origin. Business Address Requires Signature. Driver will leave notice.
2) Our responsibility with respect to the shipment of goods ends (FOB:Origin) when tendered to the shipment carrier. Any and all customs fees, brokerage fees or import fees are the responsibility of the customer/client.
3) Please inspect your packages carefully upon receipt. Any damages or shortages should be noted on the receiving freight bill if available, or, notification of claim for damages must be filed by you with the carrier immediately. SAVE all original packaging! We will be glad to assist in any way possible in the event of a damaged package. Carriers will not honor claims if damages are not reported within 10 days after receipt! Just contact us for assistance.
4) Please contact us if you wish to utilize another carrier or desire 2nd Day Shipment.
Terms of Sale & Return Policy
1) Upon receipt of your system, you have five (5) days from the date of receipt to examine the systems quality. If dissatisfied for any reason with the quality & within this time frame, American Tree Service Supply will credit you IN FULL for the item. Client/Customer is responsible for return shipment charges. Merchandise must be re-shipped in original packaging, UNUSED, and verified shipped by the 5th day grace period, no exceptions.
2) We will credit your account (within 7 days) after receipt of goods and passing inspection. CREDITS MAY TAKE UP TO TWO BILLING CYCLES TO APPEAR FOR CREDIT CARD SALES.
3) You must contact us prior to reshipment or you forfeit this refund clause.
4) All sales are final once the product has been used.
5) We reserve the right to refuse any order at any time for any reason.
6) All pictures are representative of what is supplied.
7) Stated suppliers may not be able to supply us as needed, we may substitute components of equal or greater value.
8) Prices and Terms subject to change without notice.
