Question 1: Where can I purchase parts or obtain service for my chain saw?

Answer: You can purchase parts or obtain service for your Remington saw from any authorized or reputable service center. Should you have pole issues, please contact us at ProductQuestions@AmericanTreeServiceSupply.com

Question 2: Why does the saw leak oil when not in use?

Answer: The saw has a gravity-fed oiling system and it is normal for oil to “slowly” seep when the saw is not in use. We recommend that you empty the oil reservoir after each use to prevent seepage.

Question 3: Why does the saw not start?

Answer: The power pin must be inserted in the trigger for the saw to work. By removing the pin, you cannot start the saw, an excellent safety feature preventing accidental starting.

Answer: Ensure electrical connection(s) are intact.

Answer: Check circuit breaker.

Answer: Be sure the battery in the wireless remote is good.

Question 4: Why does a new chain need to be tightened so often?

Answer: New chains will stretch quickly during their break-in period and will have to be tightened frequently. Once they have been used for a while they will not have to be tightened as often. We recommend checking the tension about every 10 minutes of operation and adjust the chain until the chain “stretch” has diminished. A loose chain will cause chain, guide bar and sprocket to wear rapidly!
 

Question 5: Why does the chain not cut into wood?

Answer:  The most probable cause is that the chain could be installed backwards or need sharpening. Make sure cutting edges of chain are facing the correct direction. Position chain so cutting edges on top of guide bar face guide bar nose. A dull chain will cut very little or not at all. You can sharpen the chain or purchase a replacement chain. Sharpening instructions are provided in your owner’s manual.

Question 6: Why does the motor run but the chain does not move?

Answer: The sprocket gear may be damaged or worn. Remove the drive components and inspect. All damaged or worn components should be replaced. Damage can be a result of the bar and chain being pinched by a limb or by cutting into rock or metal. Forcing the chain saw through the wood will cause the sprocket gear to wear prematurely. Allow the chain saw to cut through the wood at its own speed.

Question 7: Is it safe to operate the chain saw with cracked or broken parts?

Answer: No, it is not safe to operate your chain saw with cracked or broken parts. Inspect and replace all parts of the saw that show damage.

Question 8: What type of oil should I use in the chain saw?

Answer: Use SAE 30 motor oil for best results. (For temperatures below 30° F, use SAE 10. For temperatures above 75° F, use SAE 40.) DO NOT use Bar & Chain oil in the chainsaws tank.

Question 9: Can I store the chainsaw with oil in the tank?

Answer: We recommend that you not store the chain saw with oil in the tank. Oiling systems on most Remington chain saws are gravity fed and may/will allow oil to seep out during storage.

Question 10: How do I put more oil on my chain?

Answer: Push down on the squeeze bulb prior to the start of cutting. This will dispense a few drops of oil onto the bar under the chain. The oiling systems on this Remington chain saws is gravity fed and will allow a slow, constant drip of oil on the bar and chain. We recommend a hand applied light coating of oil prior to the first cut to allow for proper operation.

Question 11: How often do I need to oil the bar/chain?

Answer: It is recommended that you periodically apply a few drops of oil to the guide bar. Your Extended Reach Electric Chainsaw System only requires a small amount of oil to operate properly. Oil should not be dripping off of the guide bar.

Question 12: How do I adjust the tension on the Extended Reach Electric Chainsaw System?

Answer: PRECAUTION! The cutting edges on the chain are sharp. Protective gloves should be used when touching the chain. Always unplug the chain saw from the power source. Allow the chain to cool. Loosen the guide bar nut until it is finger tight. Insert a screwdriver into the hole provided in the center of the guide bar. Use the screwdriver to slide the guide bar away from the saw body until there is no gap between the chain links and the bottom of the guide bar. Move the chain after adjustment to ensure it moves freely. Then tighten the guide bar nuts securely.

Question 13: Why does the adjustment screw turn but the chain tension will not tighten?

Answer: Make sure the guide bar nuts are not too tight. Verify the guide bar is positioned correctly on the adjusting block. Inspect the adjustment assembly for damage.

Question 14: What do I do if the saw binds?

NOTE: The saw should never experience binding if proper cutting techniques are utilized. Your owners manual has instructions and cutting tips and advice so as to not experience binding. Therefore, if you bind the saw, you did not read or apply the proper technique during cutting action.

Answer: Utlize the Throw Ball and Line attached with your rope to wrap the branch the saw in bound in, and rethrow and lasso the upper branch to act as a hoist. Lift rope to free saw, this is a two person operation, one hoisting, one holding the saw.

NOTE:Plan your job out, visualize how gravity will affect branches, as well as windy conditions prior to cutting. Always follow instructions provided.

IMPORTANT INFORMATION and ADDITIONAL WARNINGS  are contained in the booklets provided with every sytem: